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Get help with CycleCue and make the most of your period tracking experience. We're here to support your health journey.

24/7 Support Available Response within 24 hours

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  • Getting Started
  • Frequently Asked Questions
  • Troubleshooting
  • Contact Us
  • Account & Data
  • Health Information
  • Technical Support

Getting Started with CycleCue

โ˜… Welcome to CycleCue!

Thank you for choosing CycleCue as your period tracking companion. Follow these simple steps to get started on your health journey.

Initial Setup

  1. Download the App: Get CycleCue from the App Store or Google Play Store
  2. Create Your Account: Sign up with your email or continue with Google/Apple
  3. Input Your Data: Enter your last period date and cycle length
  4. Set Preferences: Customize notifications and tracking preferences
  5. Explore Features: Familiarize yourself with predictions, symptoms, and insights

Key Features Overview

๐Ÿ—“๏ธ

Period Tracking

Log your periods and get accurate predictions for future cycles.

๐Ÿ’Š

Symptom Logging

Track symptoms, mood, and physical changes throughout your cycle.

๐Ÿ””

Smart Notifications

Get timely reminders for your period, ovulation, and medications.

๐Ÿ“ˆ

Health Insights

View detailed analytics and patterns in your menstrual health.

Frequently Asked Questions

CycleCue uses intelligent algorithms to analyze your cycle patterns and provide predictions that become more accurate the more you track. The more data you input, the better your predictions become.

Yes, absolutely. We use strong encryption to protect your data. Your information is stored securely and never shared with third parties. We are committed to GDPR and other applicable privacy regulations.

Yes! Create an account to automatically sync your data across all your devices. Your information will be safely backed up and accessible whenever you need it.

CycleCue is designed to work with all cycle types, including irregular cycles. Our adaptive algorithms learn from your unique patterns and adjust predictions accordingly. For irregular cycles, we focus on trend analysis rather than fixed predictions.

Yes, you can export your complete health data at any time from the Settings menu. Data can be exported in PDF or CSV format for sharing with healthcare providers or personal records.

CycleCue is designed for women of all menstruating ages, from teenagers just starting their periods to women approaching menopause. The app adapts to different life stages and cycle patterns.

Troubleshooting

Common Issues and Solutions

โš ๏ธ Before You Start

Make sure you have the latest version of CycleCue installed. Many issues are resolved with app updates. Check your app store for available updates.

App Performance Issues

  • Slow loading: Restart the app and check your internet connection
  • Crashes: Update to the latest version or reinstall the app
  • Sync problems: Log out and log back in to refresh your account
  • Missing data: Check if you're logged into the correct account

Notification Issues

  • Not receiving notifications: Check app notification settings in your device settings
  • Wrong timing: Verify your timezone settings in the app
  • Too many notifications: Customize notification preferences in app settings

Data Accuracy Concerns

  • Incorrect predictions: Input more cycle data for better accuracy
  • Missing entries: Use the calendar view to add missed period dates
  • Symptom tracking: Be consistent with daily logging for better insights

Contact Us

We're here to help! Choose the best way to reach our support team based on your needs.

โœ‰๏ธ Email Support

For detailed questions or technical issues:
support@cyclecue.co.za

Response time: Within 24 hours

๐Ÿ“จ General Inquiries

For feedback, questions, or anything else:
hello@cyclecue.co.za

Response time: Within 24 hours

๐Ÿฉบ Medical Questions

For health-related concerns:
hello@cyclecue.co.za

Note: Please consult your healthcare provider for medical advice

๐Ÿ”ง Bug Reports

Report technical issues:
support@cyclecue.co.za

Include: Device model, OS version, and steps to reproduce

๐Ÿ” Contact Security Tips

  • Never share your password or account details in support requests
  • Our team will never ask for payment information via email
  • Be cautious of phishing attempts - always verify official communication
  • Use the official app or website contact forms when possible

Account & Data Management

Account Settings

Manage your CycleCue account settings to customize your experience and ensure your data is handled according to your preferences.

๐Ÿ‘ค Profile Management

Update your profile information, change your password, and manage account preferences.

๐Ÿ”„ Data Sync

Control how your data syncs across devices and manage backup settings.

๐Ÿ”” Notification Control

Customize when and how you receive notifications from CycleCue.

๐Ÿ–Œ๏ธ App Appearance

Choose themes, colors, and display options that work best for you.

๐Ÿ“ฑ Device Management

See all devices connected to your account and manage access permissions.

๐Ÿ—‘๏ธ Data Deletion

Request complete deletion of your account and all associated data.

Data Export and Backup

Your health data belongs to you. CycleCue provides several options for accessing, exporting, and backing up your information.

Available Export Formats

  • PDF Report: Comprehensive health summary perfect for sharing with doctors
  • CSV Data: Raw data for import into other applications or personal analysis
  • JSON Export: Complete data backup in a structured format
  • Calendar Integration: Export predictions to your device calendar

Health Information & Disclaimers

โš ๏ธ Important Medical Disclaimer

CycleCue is not a medical device and should not be used as a substitute for professional medical advice, diagnosis, or treatment. Always consult with qualified healthcare providers regarding your health.

When to Consult a Healthcare Provider

Please contact your healthcare provider if you experience any of the following:

  • Severe menstrual pain that interferes with daily activities
  • Irregular periods lasting more than 3 months
  • Heavy bleeding that requires changing protection every hour
  • Periods lasting longer than 7 days
  • Missed periods (when not pregnant)
  • Unusual symptoms or changes in your cycle
  • Signs of infection or other health concerns

Understanding Your Data

CycleCue provides insights based on your tracked information, but individual experiences vary greatly. Our predictions are statistical estimates and should be used as general guidance rather than definitive medical information.

๐Ÿ“‹ Health Tracking Tips

  • Track consistently for better accuracy and insights
  • Note any medications or life changes that might affect your cycle
  • Use the app data to have informed conversations with your healthcare provider
  • Remember that cycle variations are normal and expected

Technical Support

System Requirements

๐Ÿ“ฑ

iOS Devices

iOS 12.0 or later
iPhone 6s and newer
iPad (6th generation) and newer

๐Ÿ“ฑ

Android Devices

Android 7.0 (API level 24)
2GB RAM minimum
50MB storage space

Compatibility and Performance

CycleCue is optimized to work smoothly across a wide range of devices. For the best experience, we recommend keeping your device's operating system updated to the latest version.

Known Compatibility Issues

  • Some older Android devices may experience slower sync times
  • iOS devices with restrictions may have limited notification functionality
  • Devices with less than 1GB RAM may experience occasional performance issues

Data Usage and Storage

CycleCue is designed to be lightweight and efficient:

  • App Size: Approximately 25-40MB
  • Data Usage: Less than 1MB per month for typical usage
  • Local Storage: Minimal - most data is stored securely in the cloud
  • Offline Mode: Basic tracking available without internet connection

Still Need Help?

If you haven't found the answer to your question, please don't hesitate to reach out. Our support team is here to help you get the most out of CycleCue.

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Your trusted companion for menstrual health tracking and reproductive wellness.

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