Data Deletion Guide

1. Overview

We believe you should have complete control over your personal data. CycleCue provides multiple ways for you to delete your account and personal information, ensuring your privacy rights are fully respected.

This page explains exactly what happens when you delete your CycleCue account, what data is removed, what might be retained for legal reasons, and how to complete the deletion process.

2. What Gets Deleted

When you delete your CycleCue account, the following information is permanently removed from our systems:

2.1 Personal Health Data

• Cycle Information: All period dates, flow data, cycle lengths, and patterns
• Symptoms & Moods: All logged symptoms, mood tracking, and personal notes
• Predictions: All AI-generated predictions and personalized insights
• Health Notes: All personal observations and custom entries
• Calendar Data: All cycle events and reminders

2.2 Account Information

• Profile Data: Name, email address, age, and profile settings
• Preferences: App settings, notification preferences, and customizations
• Authentication: Login credentials and security tokens
• Device Information: Connected device data and app installations

2.3 Usage Data

• Activity Logs: App usage patterns and feature interactions
• Analytics: Personal analytics and usage statistics
• Exports: Any data exports you've created

3. How to Delete Your Data

You have three convenient methods to delete your CycleCue account and data:

3.1 Method 1: In-App Deletion (Recommended)

3.2 Method 2: Web App Deletion

1. Visit cyclecue.web.app
2. Sign in to your account
3. Go to Profile → Account Settings
4. Click "Data & Privacy"
5. Select "Delete My Account"
6. Follow the confirmation steps

3.3 Method 3: Email Request

If you cannot access the app, you can request deletion via email:

3.4 Identity Verification

For security reasons, we may ask you to verify your identity before processing deletion requests. This protects against unauthorized deletion attempts.

4. Deletion Timeline

4.1 Deletion Process

1. Immediate: Account access is disabled, and you're logged out of all devices
2. Within 24 hours: Personal data is removed from production databases
3. Within 7 days: Data is purged from all encrypted backups and logs
4. Within 30 days: Final verification and confirmation of complete deletion

5. Data We May Retain

While we delete all personal data, we may retain certain information for legal, security, or operational reasons:

5.1 Legally Required Data

• Financial Records: Payment history if you made purchases (anonymized after 7 years)
• Legal Documentation: Records required for regulatory compliance
• Security Logs: Fraud prevention and security incident records (IP addresses anonymized)

5.2 Anonymized Analytics

• Aggregated Statistics: General usage patterns with no personal identifiers
• Research Data: Anonymized cycle data used for improving predictions (completely de-identified)
• Performance Metrics: App performance data without personal identifiers

5.3 Third-Party Services

If you've connected CycleCue to other services (like health apps), you may need to revoke access separately:

• Apple Health or Google Fit integrations
• Wearable device connections
• Calendar application syncing

6. Important Consequences

6.1 What You'll Lose

• Historical Data: All past cycle tracking and health records
• Predictions: Personalized AI predictions based on your patterns
• Insights: Custom health insights and pattern analysis
• Premium Features: Access to any paid features or subscriptions
• Export History: Previously generated data exports

6.2 Before You Delete

Consider these alternatives before permanent deletion:

6.3 Creating a New Account

If you delete your account and later decide to use CycleCue again:

• You can create a new account with the same or different email
• You'll start with no historical data
• Predictions will take time to become accurate again
• Any premium purchases won't be automatically restored

7. Need Help?

If you have questions about data deletion or need assistance with the process, we're here to help:

7.1 Verification Requirements

To protect your privacy and security, we may ask for verification when processing deletion requests via email:

• Confirmation from your registered email address
• Answer to your security question (if set)
• Recent app activity information

7.2 International Users

Regardless of your location, you have the right to request data deletion. We comply with international privacy laws including GDPR, CCPA, and other regional regulations.