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Cookie Policy

Understanding how we use cookies to enhance your CycleCue experience while maintaining your privacy and data security.

Last updated: April 2026 Version 1.0

Table of Contents

  • What Are Cookies
  • Types of Cookies
  • How We Use Cookies
  • Cookie Categories
  • Managing Cookies
  • Third-Party Cookies
  • Policy Updates
  • Contact Information

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website or use our services. They help us provide you with a better, more personalized experience by remembering your preferences and improving how our website functions.

๐Ÿช Cookie Essentials

Cookies are completely safe and cannot harm your device. They don't contain personal information unless you specifically provide it, and they help make your CycleCue experience smoother and more efficient.

Why We Use Cookies

We use cookies to:

  • Keep you logged in to your CycleCue account
  • Remember your preferences and settings
  • Analyze how our website is used to improve functionality
  • Provide personalized content and recommendations
  • Ensure our website security and prevent fraud
  • Measure the effectiveness of our marketing campaigns

Types of Cookies We Use

โฑ๏ธ

Session Cookies

Temporary cookies that expire when you close your browser. Essential for basic website functionality.

๐Ÿ’พ

Persistent Cookies

Cookies that remain on your device for a set period to remember your preferences across visits.

๐Ÿ 

First-Party Cookies

Cookies set directly by CycleCue to enhance your experience on our website and app.

๐Ÿค

Third-Party Cookies

Cookies from our trusted partners for analytics, advertising, and additional functionality.

Cookie Duration

The duration cookies remain on your device varies by type and purpose:

  • Session cookies: Deleted when you close your browser
  • Authentication cookies: Up to 30 days for convenience
  • Preference cookies: Up to 1 year to remember your settings
  • Analytics cookies: Up to 2 years for long-term trend analysis

How We Use Cookies

Website Functionality

Essential cookies ensure that our website works properly and provide core functionality such as user authentication, form submissions, and navigation.

๐Ÿ” Authentication

Keep you securely logged in to your CycleCue account across pages and visits.

๐ŸŽจ Personalization

Remember your theme preferences, language settings, and display options.

๐Ÿ›’ Shopping Cart

Maintain items in your cart if you're purchasing premium features or merchandise.

๐Ÿ”’ Security

Protect against cross-site request forgery and other security threats.

Performance and Analytics

We use analytics cookies to understand how visitors interact with our website, which helps us improve the user experience and identify areas for enhancement.

What We Measure:

  • Page views and popular content
  • Time spent on different sections
  • User journey and navigation patterns
  • Device and browser information
  • Error rates and technical issues
  • Download and conversion rates

๐Ÿ“Š Analytics Privacy

All analytics data is aggregated and anonymized. We never use this data to identify individual users or link it to your personal health information from the CycleCue app.

Detailed Cookie Categories

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off. They're usually set in response to actions you take that amount to a request for services.

Cookie Name Purpose Duration
session_id Maintains your login session Session
csrf_token Security protection against cross-site attacks Session
cookie_consent Remembers your cookie preferences 1 year

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and providing a more tailored experience.

Cookie Name Purpose Duration
user_preferences Stores your theme and display preferences 6 months
language Remembers your language choice 1 year
timezone Stores your timezone for accurate time display 6 months

Analytics Cookies

These cookies help us understand how visitors use our website by collecting information anonymously and reporting website usage statistics.

Service Purpose Duration
Google Analytics Website traffic and user behavior analysis 2 years
Hotjar User experience insights and heatmaps 1 year
Internal Analytics Custom usage tracking for app improvement 1 year

Marketing Cookies

These cookies track visitors across websites to display relevant and engaging advertisements for individual users and publishers.

๐ŸŽฏ Marketing Cookie Control

Marketing cookies are optional and require your explicit consent. You can opt out of these at any time without affecting the core functionality of our website.

Managing Your Cookie Preferences

You have full control over how cookies are used on your device. We provide several ways to manage your cookie preferences to ensure your comfort and privacy.

Cookie Consent Manager

When you first visit our website, you'll see a cookie consent banner that allows you to:

  • Accept all cookies for the full experience
  • Accept only essential cookies
  • Customize your preferences by cookie category
  • Learn more about each cookie type

๐ŸŽ›๏ธ Preference Center

Access our cookie preference center at any time by clicking the "Cookie Settings" link in the footer or through your account settings.

๐Ÿ”ง Browser Settings

Configure cookie settings directly in your browser for global control across all websites you visit.

Browser-Specific Instructions

Google Chrome

  1. Click the three-dot menu โ†’ Settings
  2. Privacy and security โ†’ Cookies and other site data
  3. Choose your preferred cookie settings
  4. Add exceptions for specific sites if needed

Mozilla Firefox

  1. Click the menu button โ†’ Options/Preferences
  2. Select Privacy & Security
  3. In the Cookies and Site Data section, adjust settings
  4. Use "Manage Data" for site-specific controls

Safari

  1. Safari menu โ†’ Preferences
  2. Click the Privacy tab
  3. Adjust "Block cookies" settings as preferred
  4. Use "Manage Website Data" for detailed control

Microsoft Edge

  1. Click the three-dot menu โ†’ Settings
  2. Privacy, search, and services
  3. Under Cookies, choose your preferences
  4. Manage exceptions as needed

๐Ÿ” Impact of Blocking Cookies

  • Essential cookies: Website may not function properly
  • Functional cookies: Loss of personalization and convenience
  • Analytics cookies: No impact on functionality
  • Marketing cookies: No targeted advertising

Third-Party Cookies and Partners

We work with trusted third-party services to enhance your experience and provide additional functionality. These partners may set their own cookies when you visit our website.

Our Third-Party Partners

๐Ÿ“ˆ

Google Analytics

Web analytics service to understand website usage and improve user experience.

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YouTube

Video hosting service for educational content and app demonstrations.

๐Ÿ–ฑ๏ธ

Hotjar

User behavior analytics to optimize website design and functionality.

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Intercom

Customer support and messaging platform for better user assistance.

Partner Privacy Policies

Each of our partners has their own privacy and cookie policies. We recommend reviewing these policies to understand how your data is handled:

  • Google Privacy Policy
  • Hotjar Privacy Policy
  • Intercom Privacy Policy

Social Media Integration

If you choose to interact with our social media content or share CycleCue content on social platforms, those platforms may set their own cookies. We don't control these third-party cookies.

๐Ÿ›ก๏ธ Partner Vetting

All third-party partners are carefully selected based on their privacy practices and data protection standards. We ensure they meet our strict requirements for handling user information securely.

Cookie Policy Updates

We may update this Cookie Policy from time to time to reflect changes in our practices, services, or applicable regulations. We will notify you of any material changes through appropriate channels.

How We Notify You of Changes

  • Updated notification banner on our website
  • Email notification to registered users
  • In-app notification for mobile app users
  • Updated date at the top of this policy

Types of Updates

๐Ÿ“ Minor Updates

Clarifications, formatting improvements, or additional examples that don't change the substance of our practices.

๐Ÿ”„ Material Changes

Significant changes to how we use cookies or your rights, requiring explicit notification and consent.

โš–๏ธ Legal Updates

Changes required by new privacy regulations or legal requirements in jurisdictions where we operate.

๐Ÿ†• New Features

Addition of new cookies or third-party services that enhance your CycleCue experience.

Your Rights After Updates

After any policy update, you retain all your rights to:

  • Review and update your cookie preferences
  • Withdraw consent for non-essential cookies
  • Contact us with questions about changes
  • Request information about new cookie types

Questions About Cookies?

If you have any questions about our use of cookies or this Cookie Policy, we're here to help. Your privacy and understanding are important to us.

๐Ÿ“ง Email Support

For detailed questions about our cookie practices:
privacy@cyclecue.co.za

๐Ÿ›ก๏ธ Data Protection Officer

For privacy and data protection concerns:
privacy@cyclecue.co.za

๐Ÿ’ฌ Live Chat

Get instant answers through our website chat feature. Available during business hours with 24/7 AI assistance.

๐Ÿ“ฑ In-App Support

Access cookie settings and support directly through the CycleCue mobile app settings menu.

๐Ÿ’ก Quick Actions

  • Update Preferences: Use the cookie preference center in our footer
  • Clear Cookies: Instructions provided in your browser's help section
  • Opt-Out Tools: Use industry opt-out tools for advertising cookies
  • Browser Extensions: Consider privacy-focused browser extensions for enhanced control

Last updated: April 2026
Next review date: April 2027

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